I'm looking for a virtual assistant to help me with my e-commerce business. I need a person able to perform customer service in fluent English and Japanese, communicate with Japanese companies and freelancers on my behalf, and do proofreading and copywriting tasks. The candidate's duties also include market research.
The candidate should be available to work 1-2 hours per day during our business hours (we are based in Japan).
Duties include:
- Engaging with prospective and existing customers, and responding to messages and questions on Facebook and Instagram.
- Responding to and solving support requests.
- Communicating with collaborators and companies we work with.
- Looking up orders on Shopify and Cratejoy when required.
- Proofreading.
- Writing content for social media posts, email campaigns, and product descriptions.
- Conducting market research including products, target customers, competitors, influencers, and illustrators.
Qualities needed:
- Excellent written and verbal English and Japanese communication skills are a must.
- Friendly and courteous customer service.
- Problem-solving ability.
- Organization and attention to detail.
- Experience with Instagram and Facebook.
- Basic knowledge of Shopify and Cratejoy is preferred, but fast learners are welcome to apply.
- Basic knowledge of what a subscription box is (prior experience working with one is a plus)
- Interest in Japanese stationery is a plus.
Skills:
Customer Service, Customer Support, Content Writing, Copywriting, Social Media management (Facebook, Instagram), Shopify, Cratejoy, helpdesk software, Market Research.
Remuneration:
¥1,000 / hour
Please reply to the following questions when submitting your application:
- What past project or job have you had that is most like this one and why?
- Which of the required job skills do you feel you are strongest at?
- Why do you think you are a good fit for this particular job?
- 日本語を使う仕事の経験がありますか？どんな仕事でしたか？
- Do you have any questions about the job description?