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MSD Project Manager
Responsibilities& Achievements:
According to project requirement to create project plan and responsible for project transition (10HC)and operation(including escalation and issue management)
Manages all transition related communication
Create quotation and proposal according to customer history data/skill requirement/IT requirements/team capacity
Manage transition costs to budget
Aggressively drive the change and issue log to prompt closure
Discuss and negotiate with customer about SLA&KPI according to customer requirements and team capacity
Ensure the achievement of Project KPIs at Final Sign Off
Pre-research to understand project scope and create project contract
Interface to principal elements of the organization to ensure project proceed smoothly(meet scope/timeline/cost)
Understand customer needs to communicate with system development department to ensure system developed meet customer need