Looking for EN-JP bilingual support staffの仕事

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0 円/時 ~ 1 円/時

依頼概要

At Doist, our best resource, hands-down, is our team. For the last five years, we’ve focused on fostering an amazing culture of scrappiness, independence, responsibility and ownership. We believe that a strong, vibrant and cohesive company culture comes before anything else.

Our diverse international team continues to grow and, now, we are seeking to hire a Bilingual Support Specialist who has a passion, the right skills, and a solid experience to deliver excellent customer service and delight our customers with care.

Your duties will include:

Delivering outstanding multi-channel (Zendesk, social media, blog, app stores, etc.) customer support in English and Japanese
Reproducing product issues, reporting them to the the appropriate engineering teams and monitoring their status
Sharing user feedback with internal teams to identify customer needs and translate user insights into a better product experience
REQUIREMENTS

Requirements include:

Native-level fluency, both written and spoken, in English and Japanese (additional language skills is a plus)
Good understanding of at least 2 of the following operating systems: macOS, Windows, Android, iOS
Excellent writing skills with an articulate, conversational style
Extremely proactive, organized and responsible, with the ability to work well independently and as part of a team
Demonstrated passion for customer care
Enthusiasm about working in an international, multi-cultural environment
Willingness to work flexible hours and weekend shifts when required
Ideal applicants are existing Todoist users who use the product regularly
BENEFITS

This is a remote position, so you will be free to work from wherever you please. It will also be possible to work from our office in Porto, Portugal or get a co-working space in the city you live.

You can read more about how we work in this Forbes article, or in this Fast Company article.

We look forward to hearing from you!

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